Mr. Puffs
Industry
Quick Service Restaurant (QSR) & Franchise
Engagement Focus
Operational Overhaul, Sales System Design, Training
Challenge
With over 75 franchise locations, Mr. Puffs needed streamlined operations, stronger communication channels, and a scalable sales system to ensure performance consistency and growth across its network. Seasonal slowdowns also challenged franchise agility and team engagement.
How We Helped
3-Year Operational Roadmap: Designed a long-term plan for sustainable growth, incorporating staffing models, performance metrics, and franchise scalability strategies.
Executive Alignment: Partnered with C-level executives to clearly define roles, responsibilities, and decision-making processes for leadership efficiency.
Franchise Marketing Framework: Developed a store-level marketing system that balanced local activation with corporate brand standards, driving consistency and agility.
Franchise Support Infrastructure: Supported the COO in creating standard operating procedures (SOPs) and documentation for streamlined franchise management.
Centralized Performance Dashboards: Built custom dashboards to monitor KPIs across all 75 stores in real time, enabling informed decision-making and operational transparency.
Operational Standards Completion
The Impact
Franchisee Satisfaction
Unified, scalable franchise model with clear executive structure and growth strategy.
Consistent store-level marketing execution aligned with corporate brand identity.
Faster, data-driven decision-making through centralized KPI dashboards.
Enhanced franchise support systems that reduced friction and improved operational oversight.
Positioned Mr. Puffs for efficient multi-location growth and long-term stability.